Customer Reviews: Santos & Sons Garage Door
Every review below is a real experience from a real customer. We moved our shop to downtown Berkeley in 2026, so our Google and Yelp profiles here are starting from zero. If we've worked on your door, we'd genuinely appreciate you sharing how it went.
What Our Customers Say
Our garage door spring broke on a Sunday morning and I was worried we would have to wait until Monday. I called Santos & Sons and they had a technician at our house within 45 minutes. He replaced both springs, tested everything thoroughly, and the price was exactly what they quoted on the phone. Outstanding service.
We had Santos & Sons install a new LiftMaster opener and the difference is incredible. The old opener was loud and unreliable, and now the door operates whisper-quiet with the smart features we wanted. The technician was professional, explained all the features, and cleaned up after the installation. Highly recommend.
I came home late at night to find my garage door completely off its tracks. Called Santos & Sons and they actually answered late in the evening. The technician arrived in about an hour, got the door back on track, and replaced a damaged roller. Could not believe how fast and professional the whole experience was. These guys are the real deal.
Santos & Sons installed a beautiful new insulated garage door on our home and it completely transformed the curb appeal. The team was punctual, respectful of our property, and the installation was flawless. They even hauled away our old door at no extra charge. The quality of the door and the workmanship exceeded our expectations.
After getting quotes from three different companies, Santos & Sons was the most honest and reasonably priced. They replaced a broken cable and adjusted the tension on our springs. The technician took the time to show me what was wrong and explain what he was doing. No upselling, no pressure, just good honest work. Will definitely call them again.
My garage door was making terrible grinding noises every time it opened. Santos & Sons came out the same day, replaced the worn rollers and lubricated all the moving parts. The door is completely silent now. The technician also noticed a small issue with our safety sensors and fixed that too. Very thorough and professional service.
We needed both torsion springs replaced on our two-car garage. Santos & Sons gave us a fair quote, arrived on time, and had both springs replaced in about an hour. The technician was knowledgeable and explained why replacing both springs at the same time was important. The door has been working perfectly ever since. Great family business.
I have used Santos & Sons twice now, once for an emergency spring repair and once for a full annual maintenance. Both times the service was excellent. They are always on time, always fair with pricing, and their technicians clearly know what they are doing. This is the only garage door company I will ever call. Five stars across the board.
Our Ratings
The reviews on this page are submitted directly by customers we have served. We are not publishing a star average yet: our Google and Yelp profiles for the Berkeley location are new, and we would rather show you real, attributable feedback than a number you cannot check. As those profiles fill in, we will publish the verified rating here and link straight to it.
Each note above points to a job we can name: a Sunday-morning spring in San Mateo, an off-track door in Daly City late in the evening, a pair of torsion springs in Millbrae done in about an hour. That's the record we'd rather stand on.
Leave a Review
If Santos & Sons has serviced your garage door, a Google review takes about two minutes and it's the single most useful thing you can do for a small shop rebuilding its profile in a new city. Say what broke, what we charged, and how it went. The honest version helps your neighbors more than a polished one.
Thanks for reading, and thanks to everyone above who took the time to write.